Terms and Conditions

You hereby agree that you are

• 1.1 Owner of the goods
• 1.2 Authorized by the owner to sign this contract on his behalf
• 1.3 You have the responsibility to bear the expense, if they are due to
  • Your Untrue statement
  • Your statement (a) is not true

Our quotation, unless otherwise stated, does not include insurance, quotations will include value added tax, but any other duties or fee are not part of quotations and if there are any you have to pay them.

• 2.1 Quotations are fixed, but we have the right to make changes, according to the following conditions:
  • If work is not completed due to any reason, which is not under our control
  • Currency fluctuations raise our fee, or if there is a change in tax rates
  • If goods are removed or delivered from the first upper floor or above
  • Any extra services
  • Delivery point is not in reach of vehicles
  • Parking fee or any other charges, which relate to our services
• 2.2 The quotation does not guarantee availability of vehicles. A written confirmation will guarantee that we will move your goods at particular day

• 3.1 We can remove all kinds of good upon your request, however there are few exceptions.
  • Living things, like plants, fish, animals etc.
  • Infection causing goods
  • Goods that need a specific license from authorities
  • Goods that need licenses before import and export
  • Any frozen foods or drinks
  • Any kind of drugs
  • Any illegal, stolen or prohibited goods
  • Any dangerous, explosive or damaging goods in all forms
  • Any kind of jewellery, expansive metals, stones or similar goods
  • Money, legal documents regarding finances and leases
  • Any kind of collection, like coins, stamps or anything
• 3.2 If you wish to remove or storage anyone of the above stated goods, you should ask clearly in advance. We are not bound to remove or store them, unless we agree and confirm in writing. We can also demand extra charges in such cases and if you don't agree you have to end the contract before we start the process.
• 3.3 If we remove or store any of the above stated goods, we will not be responsible for any kind of damage, which occurs due to the special nature of the goods.
• 3.4 If we remove these goods, without our knowledge, you will be responsible for any kind of damage and you will pay all kinds of costs, not just the clean up ad damage costs.

• 4.1 Our responsibility will be as follows
  • If we have agreed, we will pack goods
  • We will remove them on specific time and will deliver to the given address
  • If we have agreed, we will unpack the
  • If we have agreed, we will store them
  • If we have agreed, we will disassemble and reassemble furniture
• 4.2 When goods will be in our custody, we will take care of them. We have professionally trained people for this purpose.
• 4.3 Giant Removals have a Liability Policy underwritten by AXA Insurance UK plc. This policy provides protection for your goods in transit subject to a limit of indemnity of £30,000 per vehicle load.
• 4.5 In the unlikely event that damage occurs to your goods, the customer must pay the first £250 of any claim.
• 4.6 The client must inform Giant Removals via email to info@giantremovals.co.uk of any loss or damage to property, within 48 hours.
• 4.7 Any insurance claim is independent of the final bill owed to Giant Removals. In the unlikely event of any loss or damage to property, the removals service would still need to be paid for in full, and any insurance claim would then be handled by our insurers.

• 5.1 We provide removal and storage services, but some services are not our duty, which are as follows
  • Disassemble and reassemble of furniture and other fittings
  • Reconnecting of equipment
  • Securing any appliances, like washing machines
  • Laying floor coverings
  • Removal of heaters, but if they are disconnected
• 5.2 Our staff has got Manual Handling and Health & Safety training to carry out these jobs so you do not have to hire professional people for this purpose.

The followings are the responsibility of clients, and he has to take care of following things

• 6.1 Mention the value of your goods clearly.
• 6.2 You have to complete all the necessary documents for removal.
• 6.4 You should be present at the time of removal and make sure that nothing left behind.
• 6.4 All appliances should be in removable state.
• 6.5 Ensure that all domestic and garden appliances are clean and have no residual fluid left in them.
• 6.6 It is the customer's responsibility to ensure that a space for the van is booked with local council.
• 6.7 If a Penalty charge notice is issued as a result of a parking space not being reserved for the Giant Removals vehicle then you are responsible to pay any cost incurred.
• 6.8 You have to pay any meter costs incurred by Giant Removals.
• 6.9 Arrange proper protection for goods left in unoccupied or unattended.

We will not responsible for any kind of damage, if caused by your neglance or absence and will not bear any documentation charges.

• 7.1 If you cancel the booking or postpone it we will charge you as follows
• 7.2 Between 4-6 days: 35% fee of the deposit
• 7.3 Between 1-3 days: 50% fee of the deposit
• 7.4 Less than 24 hours: Total amount of the deposit
• 7.5 If you cancel booking or postpone it 7 days before, we will not charge you anything

You have to clear all the charges, before delivery of good. If there are any delays, we will charge according to 2% interest rate per month. If payments are not made before removal, we have the right to terminate the contract.

• 9.1 If we are not given any information about the value of your goods, we will pay you up to 50 pounds, the maximum for each good damaged
• 9.2 If we decide to repair the item, we will not pay depreciation cost
• 9.3 If the loss is due to our negligence, we will pay it otherwise we are not responsible for any kind of damage caused by
  • Fire, no matter what is the cause
  • War, terrorism, civil war, any act of God, any accident which is beyond our control
• 9.4 Common wear and tear, like evaporation of unstable material
• 9.5 Vermin infestation
• 9.6 Cleaning or any restoration, which is not done by us
• 9.7 Derangements of any appliance, electrical or mechanical
• 9.8 We will not be responsible for goods in wardrobes, drawers and in packings
• 9.9 Already defective goods

Because third party contractors are frequently present at the time of collection or delivery it is not always possible to establish who was responsible for loss or damage, therefore our liability for loss or damage is limited as follows:

• 10.1 If we cause loss or damage to premises or property other than goods for removal as a result of our negligence or breach of contract, our liability shall be limited to making good the damaged area only.
• 10.2 If we cause damage as a result of moving goods under your express instruction, against our advice and where to move the goods in the manner instructed is likely to cause damage, we shall not be liable.
• 10.3 If we are responsible for causing damage to your premises or to property other than goods submitted for removal and/or storage, you must note this on the worksheet or delivery receipt as soon as practically possible or by the following working day. This is fundamental to the agreement.

We will not entertain any loss or damage, unless you notify within 48 hours via email to info@giantremovals.co.uk Unless we agree to the extension in writing.

We have reserved the right to hold or dispose of goods, unless you made complete payment. When we hold your goods, you will pay not only the storage charges but all kinds of other charges also.

• 13.1 If you need storage services you have to request for them and provide a forwarding address too.
• 13.2 Means of transportation will be our choice.
• 13.3 You will pay all storage charges in advance. Storage charges are reviewed regularly.

By making a booking, you fully agree and accept the Terms & Conditions and Privacy policy.